And grab yourself some Wimbledon-themed goodies too!
Customers and employees are the stars of centre court. They’re your difference between winning and losing. Employees can play from anywhere in the world. Customers can play with anyone in the world.
How do you create a winning employee and customer experience?
Listen in to 8x8's Senior Sales Engineer, Amy Ryan and EveryCloud's Cloud Contact Centre Specialist, Sarah Fraser-Coombe, as they share:
Why more organisations are selecting an integrated UC and CC solution
What they’re hearing from organisations on revised, long-term employee and customer experience strategies
How the lines between employee experience and customer experience are blurring
In celebration of the Wimbledon finals on the 11th, we will be sending out branded, tennis-themed, stress balls and a Starbucks gift card for you to get your own Strawberries & Cream Frappuccino on us.*.
Speaker Details
Amy Ryan
Senior Sales Engineer, 8x8
Amy has over 20 years’ experience in Unified Communications and Contact centre delivery from both an engineering standpoint as well as design and architecture. Last year in the midst of a global pandemic, recognising the opportunity to help customers transform their business from the traditional PBX space to true international cloud communications, Amy made the jump and now works for 8x8, a world leading global communications provider. Amy specialises in Enterprise XCaaS solutions, consulting and advising companies on their business transformation and migration to the cloud.
Sarah Fraser-Coombe
Cloud Communication Specialist, EveryCloud
Sarah has over 7 years experience in a Cloud technologies role. Now, as a Cloud Communications Specialist at EveryCloud, she ensures a smooth and seamless transition to best of breed Cloud Communications technology, to improve customer experience. Sarah has entrepreneurial mindset; formerly running a successful business for 8 years and worked with blue-chip companies and prestigious brands, enabling a strong understanding for customer service. Sarah enjoys building long-term working relationships. At EveryCloud, she works with clients to help them deliver scalable, secure and unified Cloud-based communications and telephone strategies for their businesses. Sarah wants to help all clients, across all sectors, get the most out of their Digital Transformation programmes - maximising value and minimising risk.
"Organisations with an integrated UC and contact centre platform reported an 86.5% revenue increase, a 14% cost decrease, and a 46.5% customer ratings improvement."
Source: Metrigy Research
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How to register: Fill out the form below to book your place for this session. Make sure you fill out your address details on the form below so we can post your Starbucks gift-card to you.
*The voucher can be used on any purchase at a participating Starbucks UK coffee-shop. Subject to the Starbucks UK Terms & Conditions. We are unable to ship gift cards and promotional items overseas.